Question 1

What are the shipping options?

Accepted Answer

At this time, Vivant Art Collection preferred shippers are USPS, FedEx and UPS. This usually takes 7 - 10 business days after payment has been processed.

Question 2

What do I do if I received a defective order?

Accepted Answer

We at Vivant Art Collection take great care in the packaging of our products, but if you do receive a defective product, contact us immediately. Please take pictures of painting and packaging. We would require you to mail back the product for assessment prior to refund.

Question 3

How fast is shipping?

Accepted Answer

We guarantee shipment within 7 - 10 business days. Given Covid, shipping has been delayed by the shipping company. We will provide all customers a tracking number so they can track their package.

Question 4

Do you do custom orders?

Accepted Answer

Yes! Part of the Vivant experience is elevating the art buying experience by one-of-a-kind art. Please reach out via our email (vivantartcollection@gmail.com) for custom orders.

Question 5

Do you frame your pictures?

Accepted Answer

The majority of paintings are custom framed. All framed pieces will be indicated in the description if the artwork is framed. For custom framing, please share a special note in the note section of the checkout and we will contact you as soon as possible for further details.

Question 6

How do I get discounts?

Accepted Answer

When you join our mailing list you will automatically qualify for 10% off your first purchase. As a friend of Vivant, we will share limited time offers throughout the year, early access to artwork and other perks.

Question 7

Do you offer installment payment plans?

Accepted Answer

Yes! Please contact us to make a zero-interest payment plan.

Question 8

Do you have a return policy?

Accepted Answer

We offer 100% returns of the purchase value within 30 days as long as the artwork is undamaged. After 30 days, Vivant will offer a credit of the purchase within 90 days. Beyond 90 days, please contact the gallery to discuss and make arrangements.

Question 9

Do you accept art submission from artists and art consultants?

Accepted Answer

Yes, we are always open to reviewing art from artists and dealers. Please email us at (vivantartcollection@gmail.com) with a summary about the artists and the art work. We will respond accordingly.

Question 10

How do I contact your company if my question isn’t answered here?

Accepted Answer

The easiest and efficient way to contact us is through the contact us form or email us at (vivantartcollection@gmail.com).  We aim to reply back within 48 hours.

FAQ